The inclusion of stakeholders in shared services and Global Business Services business models is at the core of success. Analytics provide the data for decision-making, but leadership needs change management skills to make strategic decisions that generate value while keeping employees adaptable to continuous change.
By Gerald Donald

Shared services is a business model that has been in use for more than 20 years, and now organizations are moving toward greater use of Global Business Services (GBS) as they naturally get more complex with a global footprint. Moving from shared services to GBS is not a step process. It is an evolutionary transformation that requires a supportive culture, engaged employees, a diverse supply chain and organizational adaptability.

Transforming implies continuous change, and that requires engaging leaders who make use of all the tools available today, including technology. Balancing technology, people, and organizatio...