In the U.S., the methods of delivery of healthcare services have not changed much over the decades. Now it is time for suppliers to become innovators in the industry's transformation.

By Donna Benjamin

In the U.S., the channels for delivering healthcare services have been locked in place for many decades. Hospitals, in-person doctor visits, and a reluctance to change familiar processes have kept the healthcare system enclosed in brick-and-mortar hospitals, forced long wait times for visits with specialists, and created health insurance companies that are slow to embrace innovative change out of fear of increasing expenses.

As healthcare costs continue to rise, the population continues to increase, and technology offers previously unheard of options. The industry is transforming in a way that goes far beyond using an electronic health records system. The entire delivery system is changing, moving toward new approaches like retail clinics...